F.A.Q's
Shipping
When will my order ship ?
Orders ship 1-3 days from purchase, these 1-3 days are for processing your order.
What are order processing times ?
Since all garments are made to order, order processing times refer to the time it takes for us to prepare your items for shipment. As a lot of steps are done by hand this can take up to 3 days during busy periods but is usually closer to 1.
How long does it take to ship ?
Shipping can take between 1-7 days depending on your location in Australia. On average our delivery time is closer to 2-4 days.
How much is your shipping ?
Express shipping is FREE on all orders over $150 ! If your order is under $150 we offer two options from AusPost,
Regular + Tracking for $5
Express + Tracking for $10.
Our shipping is heavily subsidized because paying for shipping sucks but it's expensive, so we introduced 2 flat rate shipping options.
Returns
How do I return something ?
If you wish to return an item, contact our support team at returns@differentco.com.au
Please be sure to include your
- Order number
- Reason for return
- Item / items you wish to return
- The method of return. Exchange, credit or refund.
What is your return policy ?
You can view our policy here.
We offer refunds, exchanges and store credits depending on your situation. If you have any questions you can email our staff at returns@differentco.com.au
How long does it take to return something ?
Once we have the item back and our team has inspected the garment to check it meets our return requirements, generally 1-2 days, we will immediately process the return and refund any money / dispatch any new orders or store credits.
Product
How do I care for my garment ?
We have a detailed guide here on exactly how to care for your garment. But the basics are,
- Machine wash cold
- Wash with like colours
- Wash inside out
- Line dry in shade
- Do not tumble dry
- Do not soak or bleach
- Do not iron designs
How do I know my size ?
You can view our detailed size guide here. If you still have any questions about sizing you can contact our team at hello@differentco.com.au and we’d be happy to help you.
My product is damaged or defective. What should I do ?
If your product is damaged or defective you have 7 days from the delivery date to submit a claim to our returns team, you can do so by emailing them at returns@differentco.com.au
Please make sure to include in your
- Order number or receipt
- Photos of the fault or damage
- A brief description of what the fault or damage is.
Are your products unisex ?
All of our hoodies have been designed and made to fit all body shapes and sizes. Our track pants are designed for men but still fit women perfectly.
General
Where can I contact someone ?
You can contact our customer support anytime at hello@differentco.com.au !
Can I get a design on a different coloured product ?
Of course ! Contact our sales team at sales@differentco.com.au with what you’re after and we'll do our best to make it happen !
Pleas note, all custom orders are non refundable due to them not being a regularly stocked item.
Do you work with influencers ?
Yes ! We love working with influencers who share our passion. Please contact our team at hello@differentco.com.au so we can organise to work together.
Donating
Why do you donate to FightMND?
We've chosen to donate to FightMND as their donations go towards trying to find a cure to MND. At the moment there is no effective cure or treatment, leading to an average life expectancy from diagnosis of just over 2 years. To learn more about MND you can see our page here
Where can I see the donations ?
You can see the donations we've made on our MND page here.
We make donations to FightMND at the beginning of each month and upload the screenshot of the payment.